Contact
Email is the support channel for both the Android and the iOS app. Include your app version, your Android or iOS version, and a description of the issue. Emailing us shares your address, message and attachments; we keep correspondence as long as needed to help you and to meet legal obligations, and you can ask us to delete it.
Before you write
A few details let us answer in one reply instead of three.
- App version and build. Shown in the app’s settings or in the store listing. Android is currently 1.1.0; iOS 1.0.1 is awaiting review.
- Operating-system version. Android or iOS version of the phone.
- What you did and what you saw. The asset and network involved, the screen you were on, and any message the app showed.
- A transaction ID, if the question is about a payment. Transaction IDs and addresses are public on the blockchain, but they can reveal amounts and history and may link activity to you. Share only what the question needs.
- Never recovery words, private keys, device passcodes, wallet or backup passwords, or unencrypted wallet files. We will not ask, and a report never needs them.
If you choose to attach a diagnostic report from the app, review it first: it may include transaction information and, if a wallet dump is included, addresses, balances and history. Wallet dumps omit private keys and are optional and off by default.
Common questions
- Where is SatKeep in the app store?
- On Google Play the app is listed under its original name, Bitcoin Wallet: BTC Crypto, with the package name
app.schildbach.bitcoinwallet, published by Rowix. SatKeep is the name of this website and of the wallet going forward. - Is there an iPhone version?
- Not yet. iOS 1.0.1 has been submitted to the App Store and is waiting for review. Submission does not mean approval, so we do not announce a date. This website will say clearly when it is available; until then there is no App Store link to follow.
- Can I move my Android wallet to the iPhone app?
- Not by importing a backup. The iOS app uses recovery words and does not import Android’s encrypted backup files. Keep your Android wallet and backups. If you later want funds in a different wallet, send them in an ordinary on-chain payment after verifying the receiving address. Our backup and recovery guide covers both platforms.
- I forgot my backup password or my wallet password.
- They are two different passwords, and the app cannot reset either; neither can the publisher. The backup-file password protects an exported backup. If you have forgotten it but the wallet is still installed and accessible, export a new backup with a password you will keep. Retain old backups until you have verified the new file and its password. If only the encrypted file remains and its password is lost, that backup cannot be opened. The wallet encryption password protects spending inside the app. A new backup export does not reset or remove it, and the publisher cannot remove it for you.
- My payment says pending. What now?
- Signed payments are saved before they are broadcast. If the broadcast failed, retrying resends the same signed transaction and will not create a duplicate. If it was broadcast, it is waiting for the network; a Bitcoin payment with a low fee can take a long time. Check the transaction ID in a public block explorer before taking any other action. Closing the app does not cancel a broadcast payment.
- Why do I not see my old Ethereum or Solana transactions after restoring?
- The app tracks the Ethereum and Solana payments sent from a given installation; it does not download a complete history for those networks after a restore. Balances are fetched from the network, so allow synchronisation to finish and verify them. For history, use a public block explorer with your address.
- My Android app only shows Bitcoin.
- Versions 1.0.x support Bitcoin only. Update to 1.1.0 on Google Play. The update keeps your wallet, package and backup format; for compatible wallets it derives Ethereum and Solana accounts from your existing seed. Make a verified backup first, as before any change.
- Why does the US-dollar value differ from an exchange?
- Values are estimates calculated on your phone from public Coinbase exchange rates. They are not executable quotes, they can lag, and they are not a guarantee of a stablecoin’s value.
- Someone sent USDT on Tron to my address. Where is it?
- SatKeep does not support Tron or any network beyond Bitcoin, Ethereum and Solana. Funds sent on an unsupported network do not arrive in this wallet, and Rowix cannot retrieve them. Always match the network shown on the Receive screen.
- Can Rowix recover my keys or reverse a payment?
- No. The publisher holds no copy of your keys, has no recovery account and cannot reverse a payment. Broadcasting is also not the same as confirmation: a broadcast payment may still be pending, so check its status on the network rather than assuming either outcome. That is what self-custody means, and the security page explains how to live with it comfortably.
Source code and licences
The Android app is based on Bitcoin Wallet and bitcoinj, with Rowix’s modifications distributed under the GNU General Public License, version 3 or later. Recipients of the app can request the corresponding source and build instructions for their release.
Other components include Wallet Core. Cryptocurrency identification artwork comes from the cryptocurrency-icons project under CC0, and the Bitcoin mark from Bitcoin Design. Names and marks identify assets and components; no affiliation or endorsement is implied.
Detailed support pages
The complete, platform-specific support documentation and privacy policies are maintained on the app’s support site:
Where this website summarises those documents, the documents themselves are authoritative.
Publisher
The apps and this website are published by Rowix, LLC, Tbilisi, Georgia. Support and privacy enquiries: info@rowix.com.